Privacy notice

Lync to the Stars ("we", "us") is responsible for the personal information collected through this website.

Lync to the Stars is run by Lee and Genna, Lync's mummy and daddy, with a small team of family and friends in Stockport.

Contact us about this notice or your information: ring or text 07805 477370, or send us a message through this website.

• When you send us a message: your name, the email address or phone number you give us, your message, and which part of the website you sent it from.
• When you enter one of our free raffles: your name, email address and, if you choose to give it, your phone number.
• If you ring, text, message us on WhatsApp (for example to book a place at one of our events) or contact us on social media: whatever you choose to share there.
• Basic technical information needed to keep the site secure and working, such as your IP address and browser type, handled by our hosting and spam protection providers.

We understand that messages to us may include very personal details about your family and your loss, which can include information about health. Please only share what you feel comfortable with. A simple message is enough.

• To reply to your message and offer the help you ask for, including if you get in touch about donating, volunteering or coming to one of our events. Lawful basis: our legitimate interests (UK GDPR Article 6(1)(f)) in responding to people who contact us and supporting families.
• To use any health information you choose to share, only to respond to you and offer the support you ask for. Lawful basis: your explicit consent (Article 9(2)(a)), which you can withdraw at any time.
• To run our free raffles and contact winners. Lawful basis: your agreement to the raffle terms when you enter (Article 6(1)(b)), and our legitimate interests in running a fair draw (Article 6(1)(f)).
• To meet any legal obligations, such as keeping financial records. Lawful basis: legal obligation (Article 6(1)(c)).
• To protect the website from spam and abuse, and to understand how many people visit the site. Lawful basis: our legitimate interests (Article 6(1)(f)) in running a secure website.

We won't add you to a mailing list or send you marketing unless you've asked us to.

Entering a raffle does not sign you up to anything. If you win, we will share your first name and ticket number on our social media pages. If you would prefer us not to, just let us know. Raffle entries can only be seen by Lee and Genna.

You don't have to give us any information, but if you don't give us a way to contact you we won't be able to reply to you.

We don't make any decisions about you using only automated processing, and we don't profile you. Raffle winners are picked at random.

We only share your information where we need to, and we never sell it. The people and services we use are:

• Bee Motion Marketing Ltd, which builds and looks after this website.
• Lovable, which hosts this website, including the secure database that stores raffle entries, and provides basic visit statistics.
• Web3Forms, which delivers messages from our contact form to our email inbox, and may check them with its spam filters (CleanTalk and Akismet).
• hCaptcha (Intuition Machines, Inc.), which checks form submissions are from a real person to block spam.
• Our email provider, which stores the emails we receive.
• WhatsApp (Meta), only if you choose to message us on WhatsApp.
• Facebook and Instagram (Meta) and TikTok, only if you choose to contact us there.
• The police or other authorities where the law requires it.

Some of these providers store or process information outside the UK, including in the United States and the European Economic Area. When that happens we make sure it's protected by one of the safeguards UK law allows: a UK adequacy decision (including the UK Extension to the EU-US Data Privacy Framework, where the provider is certified under it), or the ICO's International Data Transfer Agreement or the UK Addendum to the EU Standard Contractual Clauses. Contact us if you'd like more detail about the safeguard used for a particular provider.

• Messages: up to 12 months after our last contact, then deleted.
• Raffle entries: deleted within 30 days of the draw, once the prize has been claimed.

This website doesn't use advertising cookies, and we don't track you across other websites.

Our hosting provider, Lovable, counts visits so we can see how the site is used, such as which pages are viewed. It uses one short-lived cookie that expires after 30 minutes. You can block or delete cookies in your browser settings at any time and the site will still work.

Our spam protection (hCaptcha) may store a small amount of information in your browser to check you're a real person. This is strictly necessary for security, so it doesn't need your consent.

Links to Facebook, Instagram, TikTok, WhatsApp, Memories Funeral Service and our partners take you to their own websites, which have their own privacy policies.

You have the right to:

• ask for a copy of the information we hold about you (access)
• ask us to correct anything that's wrong (rectification)
• ask us to delete your information (erasure)
• ask us to limit how we use it (restriction)
• object to us using it where we rely on legitimate interests (objection)
• ask us to give you your information in a common electronic format, or send it to someone else, where we're using it under an agreement or with your consent (data portability)
• withdraw your consent at any time, where we rely on consent.

To use any of these rights, ring or text us on 07805 477370, or send us a message through this website. We'll respond within one month. There's usually no charge.

If you're unhappy with how we've used your information, please tell us first by ringing or texting 07805 477370, or by sending us a message through this website. We'll acknowledge your complaint within 30 days and look into it without undue delay, then let you know the outcome.

If you're still not happy, you can also complain to the Information Commissioner's Office (ICO), the UK's data protection regulator, at ico.org.uk/make-a-complaint or on 0303 123 1113.

We may update this notice from time to time. The date at the top shows when it was last changed.